If, for any reason, you are not happy with your purchase, we are here to help. We want your experience with us to be the best experience you’ve ever had, and we are willing and able to make your transaction as smooth and painless as possible. Here are the details for our Return/Exchange program:
You may return or opt for an exchange any items purchased within 7 days of receipt of purchase.
- Contact our customer service team and let them know your reason for returning the merchandise.
- After initial contact, we will send you a follow-up email. Simply follow the instructions mentioned in our email to send your order back to us.
- Make sure that the item(s) are in their original condition and have not been used.
- Return the merchandise to us in its original packing along with the invoice. Do not forget to mention the Special Return Code that will be issued to you once you send in your return request.
- Returns are processed within 5-7 business days of package receipt.
- Refunds can only be issued to your original payment method or in the form of store credit.
- If we have caused a shipping error, we will compensate you for shipping. Otherwise, all shipping costs are non-refundable.
- We only offer exchanges for the same item in a different size or color.
- The following items are non-refundable:
- Returns received after 7 days of the original order shipment date.
- Returns received in damaged or worn condition.
- Final Sale items.
- Contact us and let us know which product(s) would you like (specify the color & style) in exchange for your original purchase.
- Send us the bag(s) in perfect condition, packed using the original packing material.
- Include the invoice.
- Item(s) ordered for exchange must be in stock. In case the items are out of stock, we will process the exchange order only once the item(s) are back in stock and available to us. This can take anywhere between 10 days to a month. We will email you once your exchange order has been processed at our end and shipped to you.
- This exchange policy does not cover items that have been accidently damaged by you, the customer.
If any of the above information does not meet your need or answer your question, please do not hesitate to contact us at firstname.lastname@example.org